Privacy Policy

1. Information we may collect

When you use Duospin Casino, we may handle information that identifies you or can reasonably be linked to you. The information collected depends on how you interact with the website, the account features you use and the checks that may be required before certain services are provided. Some information is supplied by you, while other information is generated automatically when you use the website.

Account and contact details

This may include your name, date of birth, residential details, username, password, telephone details and email address, together with information you provide when opening or managing an account. We may also retain your communications with our support team, including questions, complaints, requests and other correspondence. Details about your account preferences and responsible gambling choices may also be recorded where they are relevant to providing or protecting the service.

Identity and verification information

To help confirm your identity, age, location or eligibility to use relevant services, we may request verification information and documents. Depending on the circumstances, this can include an identity document, proof of address, information about the source of funds or other information needed for account, security and compliance checks. We handle this information carefully and use it only for appropriate purposes.

Payment and transaction records

We may record deposits, withdrawals, bets, gaming activity, account balances, payment method details and transaction history. Payment providers may process sensitive payment information directly. We may receive relevant transaction details from those providers so that payments can be completed, reviewed, reconciled and supported. We do not need to hold every piece of payment information ourselves where a payment provider processes it directly.

Device, cookie and usage data

When you visit or use the website, we may collect information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, dates and times of visits, referring websites and interactions with website features. We may also use logs and similar technical information to maintain the website, understand usage and identify unusual or harmful activity.

2. How and why we use information

Personal information is used for purposes connected with providing and managing the Duospin Casino service. We seek to use information in a way that is reasonably expected in the context in which it was collected. Depending on the information and the circumstances, our purposes may include the following:

• Creating, verifying, maintaining and administering your account.
• Providing website features, gaming services, account functions and customer support.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age, location and account ownership where checks are required.
• Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, cheating, cyber attacks and other prohibited or suspicious activity.
• Protecting the security, integrity and availability of the website, systems, users and payment processes.
• Responding to enquiries, resolving complaints and keeping records of support interactions.
• Meeting applicable legal, regulatory, tax, financial, responsible gambling and record-keeping obligations.
• Monitoring service performance, testing features, fixing technical problems and improving the website.
• Sending service messages about your account, transactions, security, changes to the website or other information needed to provide the service.
• Sending promotional or marketing communications where permitted and where you have provided consent or there is another lawful basis to do so.

We may combine information from your account, transactions, device activity and communications when this is necessary for the purposes described above. We do not use personal information for unrelated purposes unless you have been informed, you have given permission where required, or the use is otherwise permitted by applicable requirements.

Information shared with other parties

We may disclose relevant information to service providers that help operate the website and provide services on our behalf. These providers may support payment processing, identity and verification checks, fraud prevention, information technology, hosting, customer support, communications, analytics, security and professional services. They should receive only information that is reasonably needed for their function and are expected to handle it securely.

Information may also be disclosed where necessary to protect users, enforce website terms, investigate suspected misconduct, respond to a lawful request, comply with a legal obligation, or protect the rights, property and security of Duospin Casino and others. If the business or its services change, information may be transferred as part of a restructuring, sale, merger or similar business transaction, subject to appropriate privacy protections.

3. Marketing, communications and cookies

We may contact you with operational messages that are needed to manage your account or provide requested services. These can include account notices, transaction confirmations, security alerts, verification requests and important service updates. Operational messages are separate from optional promotional communications.

Where marketing is sent by email, text message or another electronic channel, we will take account of your preferences and applicable requirements. You can withdraw consent to marketing at any time by contacting support@duospincasino.click. You may also use an unsubscribe or preference option included in a promotional message where one is available. Stopping marketing does not prevent us from sending essential service, account, security or legal communications.

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers placed on your device that can help a website remember settings, maintain sessions, support security, understand how features are used and improve performance. Some cookies may be necessary for the website to operate, while others may support analytics, preferences or relevant communications.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block some or all cookies, or receive a warning before a cookie is stored. If you disable necessary cookies, certain account functions or website features may not work correctly. Browser settings differ, so consult the help information for the browser or device you use.

4. Security, storage and retention

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or supplier procedures. No website, electronic transmission or storage system can be guaranteed to be completely secure, so you should use a strong password, keep account credentials confidential and contact support promptly if you believe your account has been compromised.

Personal information may be stored or processed by service providers in Australia or other locations, depending on the systems and services used to operate the website. Where information is handled by another organisation, we take reasonable steps to require appropriate safeguards and use the information only for relevant purposes. The protections that apply in another location may differ from those in Australia.

We retain personal information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, dispute handling, security, fraud prevention and business records. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, we may delete it, anonymise it or securely dispose of it, subject to technical, legal and record-keeping considerations.

Closing an account does not necessarily remove every record immediately. For example, information may need to remain available to complete an investigation, resolve a dispute, meet a legal obligation, prevent repeated misuse or demonstrate that a request or transaction was handled appropriately. Information that is retained will continue to be handled with appropriate care and only for relevant purposes.

5. Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights over personal information held about you. These rights can be subject to reasonable exceptions, including where access or deletion would affect another person's privacy, compromise security or fraud controls, interfere with a legal process, or conflict with a record-keeping obligation.

• Access: ask for a copy of, or information about, personal data held about you.
• Correction: ask for inaccurate, incomplete or outdated information to be corrected.
• Deletion: ask for your data to be deleted where it is no longer needed or where deletion is otherwise available. Some information may need to be retained.
• Marketing consent: withdraw consent to promotional communications at any time. This does not affect processing already carried out before consent was withdrawn or essential service messages.
• Information about handling: ask questions about how your personal information is collected, used, shared or protected.

To exercise your rights or make a privacy request, contact support@duospincasino.click. Please describe your request clearly and include enough information for us to understand and locate the relevant account or records. You may ask to access your data, correct inaccurate information, request deletion of your data, or withdraw consent to marketing. We may need to verify your identity before providing information, making changes or completing a deletion request. This helps protect account holders and prevents unauthorised access to personal data.

We will review privacy requests and respond within a reasonable timeframe, taking account of the nature and complexity of the request. If we cannot complete a request, we will explain the reason where appropriate. You may also contact us if you believe information is inaccurate, if you have a concern about a privacy incident, or if you want to update your communication preferences.

Updates to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The updated version will be made available on the website. We encourage you to review this page periodically so you remain informed about how personal information is handled. Continued use of the website after an update may be subject to the revised policy.