Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Every game outcome is determined by chance or by the rules of the game, and previous results do not improve the likelihood of a future win. A win should be viewed as an occasional result, not as an expected source of income.

Before you play, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense and only use money that you can afford to lose. Do not use rent, bills, loan repayments, savings, emergency funds or money needed for everyday living.

A clear plan can make it easier to stay in control. Set a budget before opening a game, avoid increasing it during a session and stop when your planned time or spending limit has been reached. Taking regular breaks can also help you stay aware of how long you have been playing.

• Set a spending limit before you begin.
• Set a time limit and take regular breaks.
• Keep gambling separate from essential household spending.
• Never borrow money to gamble.
• Do not gamble when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Remember that gambling is not a way to earn an income or recover financial losses.

Avoid chasing losses

Chasing losses means continuing to gamble or increasing your stakes in an attempt to win back money that has already been lost. This can quickly lead to larger losses and make it harder to make calm decisions. Losses are part of gambling, and trying to reverse them through further play can increase the risk of harm.

Safer gambling controls

If you choose to gamble, consider using the account and play-management options available to you. These tools are designed to help you make decisions before emotions or excitement affect your judgement. The options available may depend on the service, account features and applicable requirements.

• Deposit or spending limits can help restrict the amount added to your account.
• Time reminders can help you monitor how long you have been playing.
• Session breaks can provide a pause before you decide whether to continue.
• Activity statements can help you review deposits, withdrawals, wagers and results.
• Reality checks can remind you about your play and spending during a session.
• A temporary break can prevent access for a chosen period where this option is available.
• Self-exclusion can provide a longer-term restriction on access to gambling services.

A limit is most effective when it is set before gambling begins. Choose an amount and period that reflect your personal circumstances, and do not set a limit based on the hope of recovering a loss. You should also review your account activity regularly so that you have an accurate view of your gambling rather than relying on memory.

Taking a break or self-excluding

If you feel that you need to stop, consider taking a break or requesting self-exclusion as soon as possible. Self-exclusion is a voluntary decision to prevent or restrict your access to gambling services for a selected period or until you decide to seek further assistance, depending on the options and rules that apply.

During a self-exclusion period, do not attempt to create another account, use another person’s account or ask someone else to gamble on your behalf. If you have concerns about your ability to maintain a break, seek support from a qualified gambling counsellor or an appropriate support service in your state or territory.

Recognising signs of concern

Gambling can become harmful when it affects your finances, relationships, work, study, health or general wellbeing. Sometimes the change happens gradually, and a person may not recognise the pattern until problems have developed. Being honest about your gambling is an important first step.

You may wish to pause and seek support if you notice that you are doing any of the following:

• Spending more time or money gambling than you intended.
• Increasing your bets to experience the same level of excitement.
• Thinking about gambling throughout the day or finding it difficult to concentrate on other activities.
• Feeling restless, irritable or anxious when you try to stop.
• Gambling to escape stress, sadness, boredom or other difficult feelings.
• Hiding your gambling or being dishonest about deposits, losses or time spent playing.
• Borrowing money, selling possessions or using credit to gamble.
• Missing bills, work, study, family activities or other responsibilities.
• Trying to win back losses by gambling more.
• Feeling guilty, ashamed, hopeless or distressed after gambling.

You do not need to wait for a serious problem before asking for help. A conversation with someone you trust can provide perspective and support. Consider speaking with a qualified counsellor, financial counsellor, doctor or gambling support service. Support is available for people who gamble as well as for family members, friends and other people affected by gambling.

Protecting your finances and privacy

Keep gambling funds separate from money needed for living expenses. Check your banking activity and account history regularly, and consider asking a trusted person to help you review your budget if money is becoming difficult to manage. Never share your account password, payment details or identity documents with another person.

Age, account safety and support

Gambling is only for people who meet the applicable minimum age requirement. Do not allow children or young people to access your gambling account, payment methods or devices used for gambling. Use strong, unique account credentials and keep them private. If you believe another person has accessed your account, stop using it and contact the operator through the available support channel.

Duospin Casino may ask for information to verify identity, age or account ownership. Complete any requested checks honestly and do not use another person’s details. If you are not legally permitted to gamble, or if you are subject to a restriction or self-exclusion, do not attempt to access gambling services.

Getting help in Australia

If gambling is affecting you or someone close to you, support is available across Australia. You can contact a gambling-help service in your state or territory, speak with a qualified gambling counsellor, or ask your doctor about appropriate support. National and local services can provide confidential information, counselling and practical guidance about gambling, finances and relationships.

If you feel overwhelmed, unsafe or at immediate risk of harming yourself or another person, seek urgent assistance through the appropriate emergency service or crisis support provider. If someone is in immediate danger, contact emergency services without delay.

Our support team can explain the responsible gaming options available on the account and help with requests relating to breaks, limits or self-exclusion where those options apply. Support staff cannot guarantee winnings, recover losses or provide financial advice. If you need specialist help, an independent gambling or financial counsellor is the appropriate source of advice.

Make a responsible choice

Responsible gaming is an ongoing choice. Check in with yourself before, during and after a session. Ask whether gambling remains affordable, whether you are comfortable with the time spent playing and whether it is affecting other parts of your life. If the answer to any of these questions is no, stop playing and consider using a break, limit or self-exclusion option.

1. Decide your budget and time limit before playing.
2. Use only money set aside for entertainment.
3. Take breaks and review your activity regularly.
4. Never chase losses or borrow money to gamble.
5. Talk to someone you trust if you feel concerned.
6. Get professional support early if gambling is causing harm.

Your wellbeing is more important than continued play. Choosing to stop, reduce your gambling or ask for help is a positive and responsible decision.